New face for TT Line

1 April 2010
Tasmania’s TT-Line has named Nick Harriman as its new general manager of retail and hospitality for its two Bass Strait cruisers, Spirit of Tasmania I and II.

Nick Harriman TT Line

Harriman joined TT-Line in January and has been examining every task his department undertakes.

“We are basically revisiting everything we do on the ships,” he said.

“I also want to get out there and meet suppliers and re-establish contacts with Tasmanian-based vineyards, cheese makers, farmers and other producers.

“You can eat and drink Tasmanian produce in the world’s best restaurants, so it makes sense to have the best of the state’s foods and wines available on board our ships.”

Harriman said he was still working through the review of operations.

“It is definitely a case of watch this space,” he said.

“Importantly, we have a fantastic platform to continue to build on.

“Essentially we want to be able to deliver whatever experience our passengers are after and keep everyone happy, whatever their tastes.

“So, if our passengers are looking for a top end experience, or just a meat pie and sauce, we want to be able to provide that.”

Harriman said there were many elements that contributed to TT-Line’s success that enabled the smooth running of the vessels.

“The retail and hospitality team do a fantastic job given the unique issues associated with operating at sea and the daily turnaround of vessels when they are in port,” he said.

But regardless of these challenges, Mr Harriman said the hospitality sector was all about the customer.

“Delivering the experience in a seamless manner, regardless of the circumstances, is vitally important,” he said.